The Skill of the Russian Post in Yandex.Alice allows the client to apply for advice on the online services of the Russian Post at any time for free. The voice assistant will help you find out when your parcel or letter will arrive, inform you of the zip code, working hours and address of the post office, and tell you how to use the online services of the Russian Post, such as: home delivery, call of a courier, signing up for an electronic queue, paying for services, subscription to newspapers and magazines, and much more.
To do this, you need to start the device with Alice and ask her “Open the Russian Post Skill”, then you should ask a question that interests you, for example, ” Where is my parcel?”, “How long does the post office work?” or “What is my zip code?”. A user-friendly menu with easy navigation and a large number of graphical elements is available for the clients. You can ask a question by typing it on the device screen, or by speaking it with your voice.
The voice model is trained according to the analysis of long-term experience of the contact center hotline in consulting clients, and the variable set of services available is compiled based on the most frequently asked questions in messengers and chatbots of the support service. The Skill is integrated with the internal information systems of the Russian Post, which allows you to advise customers on basis of the most up-to-date information on the company’s products and services.
For more information: