Le Point Multiservices: a local service for urban blocks combining human presence with digital permanence to simplify everyone’s lives, every day. This innovation was presented at La Poste’s stand at CES 2019. It’s a package of integrated local solutions. It looks ahead to the urban block of the future aiming to simplify the lives of residents, employees, tradespeople and shopkeepers at neighbourhood level. This solution combines the temporary presence of a mail carrier at a help desk with a digital helpline via a mobile app. It fits into innovative urban projects by providing an extended range of services.
This is a new delivery channel designed by La Poste. Its highly-localised nature puts it at the heart of the Group’s ecosystem, incorporating all its products and services (Pickup, Axéo, Digiposte, etc.), as well as several partnerships (Facteurs Graines, Altarea, etc.). Le Point Multiservices (https://www.groupelaposte.com/fr/article/la-poste-point-multiservices) has three key features:
- A reception desk at the entrance to the building or at the heart of residents’ living space
- A mail carrier, also known as a “postal ambassador”, who manages the desk, supports residents and creates cohesion within the urban bloc
- A mobile app which complements the postal ambassador’s role and gives users access to a range of services – from picking up parcels to controlling energy expenditure and finding trusted childminders.