OMNIVA partnered with established ride-hailing platform Bolt (https://bolt.eu/en-gb/) whilst looking to expand parcel delivery services during the COVID-19 pandemic in Estonia. Successful test-runs were carried out, in which a client could use Bolt to order home delivery of their parcel that has arrived at the parcel dispatch point. This was first time OMNIVA expanded their network in an innovative way. The pilot project showed how traditional parcel delivery could function in collaboration with a modern ride-hailing platform.
During the difficult COVID-19 emergency OMNIVA saw that the postal service were overwhelmed. Hence, OMNIVA decided to ask Bolt for help leveraging on their wide network of drivers and experience in providing transportation services. After a 2 week long pilot project was 2 weeks long, in which Bolt delivered parcels from two different parcel dispatch points in Tallinn, the project was extended. A lot of positive feedback was received from customers and media. The new solution shortened queues, and everyone was encouraged to give further feedback to help the service improved even more.
Note (in Wikipedia): Bolt is an Estonian transportation platform company founded and headquartered in Tallinn, Estonia. The company’s services range from ride-hailing to micromobility and food delivery. As of December 2019, Bolt operates in over 150 cities in 35 countries across Europe, Africa, North Africa, West Asia and North America. The company has 30 million customers globally and more than 1 million drivers use the platform to offer rides.