Psychological corona hotline for Deutsche Post DHL employees
The corona pandemic is an extraordinary psychological burden for employees. Due to the increased safety requirements, the usual working environment is changing, childcare and school at home becomes an extreme challenge, in addition there are often family conflicts and above all personal fears and worries.
For this reason, DPDHL has set up a phone and e-mail hotline (as a complementary offer in the Mental Health Programme) with psychologically experienced company doctors, where employees can talk confidentially and anonymously about their worries and problems 5 days a week. If desired, the company doctors can also arrange for further practical or psychological support. Of course, this hotline is subject to medical confidentiality.
The hotline was widely advertised with short articles on the intranet, in the employee application and in the employee magazines. In addition, flyers were distributed at the operating sites. Posters with tear-off phone numbers have proven to be very successful.
A positive feedback was received “A very important offer, thank you very much for making this possible”. Talks last 1 hour on average and the main topics were:
- 23% psychological overload,
- 13% depressive mood;
- 12% conflict situations;
- 8% anxiety, panic.
- 17% of the cases were recommended to specialists.
MEET THE TEAM
Corporate Health, DPDHL